Project Ticketing System

Sector

Sector

Automotive Aftersales

Task

Task

The first step was to develop a didactic concept with the aim of developing a Guided Tour that would explain all the essential functional and structural innovations to the target group in the form of videos. Subsequently, several How-to videos were to be produced and integrated into an online framework.

Approach

Approach

  • Realization of two workshops
  • Close coordination with the customer
  • Durchführung von zwei Workshops
  • Development (storyline and scripts) and production of four How-to videos and one marketing video in the form of whiteboard animations
  • Creation of additional info documents (PDF)
  • Creation of a framework with an indexed search
  • Integration of all videos and info documents into the framework
  • Reproduction of the Guided Tour in English language  
Result

Result

With the Video Guided Tour, the new redesign of the ticket system has been successfully introduced.

Ansprechpartner

Ansprechpartner

Markus Schlager: schlager@conceito.eu